We Need an AWESOME Customer Service Advisor (Corporate Service Centre – Kitwe)

We need an AWESOME Customer Service Advisor for Absa Group Jobs 2023 Apply for Customer Service Advisor (Corporate Service Centre – Kitwe) Jobs in Kitwe, Copperbelt Province, Zambia (On-site). Absa Group Go Kitwe, Copperbelt Province, Zambia (On-site) Jobs for freshers and Experienced Job seekers. Check Available Absa Group jobs in Kitwe, Copperbelt Province, Zambia (On-site) 2023 . 

Are you looking for Jobs in Kitwe, Copperbelt Province, Zambia (On-site) this year. We have a exciting news for you.  Absa Group is currently hiring for Customer Service Advisor (Corporate Service Centre – Kitwe) Jobs in Kitwe, Copperbelt Province, Zambia (On-site). In this article you can check latest Go Kitwe, Copperbelt Province, Zambia (On-site) Jobs in Absa Group Organization. As per information of Absa Group Jobs available now. You can find out on this page all Check Available Absa Group jobs in Kitwe, Copperbelt Province, Zambia (On-site) 2023 . Read this article carefully till the end to know this great Kitwe, Copperbelt Province, Zambia (On-site) Jobs Opportunity in Absa Group Organization.


Absa Group Jobs 2023 Apply for Customer Service Advisor (Corporate Service Centre – Kitwe) Jobs in Kitwe, Copperbelt Province, Zambia (On-site)

Absa Group Job Opportunity 2023 :- Don’t miss this incredible job offer announced for Absa Group Careers portalAbsa Group latest Job vacancies are being announced for Customer Service Advisor (Corporate Service Centre – Kitwe) job Customer Service Advisor (Corporate Service Centre – Kitwe). Candidates who looking smart, honest, young, dynamic, and experienced professionals can apply for the Absa Group Customer Service Advisor (Corporate Service Centre – Kitwe) Customer Service Advisor (Corporate Service Centre – Kitwe)s. Applicants should apply for Customer Service Advisor (Corporate Service Centre – Kitwe) jobs in Kitwe, Copperbelt Province, Zambia (On-site) on before last date.

All the details for How to get Absa Group Jobs for Customer Service Advisor (Corporate Service Centre – Kitwe) Job vacancy given in the below. The Customer Service Advisor (Corporate Service Centre – Kitwe) Job description Details are following.

Go Kitwe, Copperbelt Province, Zambia (On-site) Jobs: Absa Group Jobs Summary

Recruiting Organization Absa Group
Vacancy For Customer Service Advisor (Corporate Service Centre – Kitwe) 
Job Location Jobs in Kitwe, Copperbelt Province, Zambia (On-site)
Job Types Kitwe, Copperbelt Province, Zambia (On-site) Job
Salary   Not Disclosed
Email  https://tinyurl.com/yc8mzevh

Absa Group Kitwe, Copperbelt Province, Zambia (On-site) Jobs 2023 Full Job Description

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). The job holder will be responsible for driving exceptional customer service delivery for Corporate & Investment Banking as well as Business Banking customer segments in Corporate Service Centres.

Job Description

CASH AND RELATED TRANSACTIONS

  • Dispense and receive physical cash, cheques, drafts and other financial instruments over the counter to walk-in customers.
  • Where required, process foreign and local currency cheques, either by issuing or cashing such cheques.
  • Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the bank’s procedures (for example when cashing a cheque)
  • Verify the date, bank name, customer’s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Branch Manager or Branch Ops for follow-up and decision-making on whether to proceed.
  • Refer any transactions in excess of teller limits to the next level for authorisation.
  • Capture all transactions on the bank’s system and ensure that all transactions are properly authorised before processing.
  • Carefully count all cash received or dispensed to ensure that errors are avoided. Absa has a zero tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures.
  • Assist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.

CUSTOMER SERVICE

  • Provide advice to customers on the cash process to ensure the smooth flow of transactions.
  • When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to Branch Operations or ask the customer to speak to a Corporate Service Executive when all other efforts have been exhausted to resolve the customer’s request.
  • Explain the banks procedures, security requirements (such as the requirement to provide sufficient ID when transacting) as well as services to customers.
  • Inform customers of the value of providing feedback, including explaining to customers how the bank uses their feedback to improve service.

SALES LEADS

  • Identify sales leads through reviewing income levels on customer statements, questioning customers when they mention specific needs, and referring any new leads to Relationship Managers
  • When specific sales campaigns are running in the branch, explain the campaign details in brief to customers, and direct them to the Corporate Service executive for further information.

RIGOUR

  • Reconcile own till cash at the beginning and end of each day, as well as when cash is restocked or repatriated during the day.
  • Open and close tills together with a second controller (usually the Cash Custodian or Branch Operations Manager), including physically securing the till according to requirement set out (e.g., physically chaining the till).
  • Conduct snap checks as assigned by the Branch Operations manager from time to time.
  • Ensure that all transaction records are kept meticulously and in accordance with bank procedures. Make such documents available for review/control purposes when required.
  • Perform any other duties as assigned from time to time.
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

How to Apply for Absa Group Jobs in Kitwe, Copperbelt Province, Zambia (On-site)?

Email here to apply : https://tinyurl.com/yc8mzevh

FAQ for Absa Group Jobs Employment 2023

  •  Who are hiring ?

Answer:- Absa Group Hiring.

  • Which Job Profile Absa Group Needed?

Answer:- Absa Group job opportunity for Customer Service Advisor (Corporate Service Centre – Kitwe) job Customer Service Advisor (Corporate Service Centre – Kitwe).

  • Which is the official Absa Group Careers Portal?

Answer:  https://tinyurl.com/yc8mzevh  is official Absa Group Recruitment contact.

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