Hilton Zambia Guest Service Agent Jobs 2022 Jobs in Lusaka at www.hilton.com

Hilton Zambia Guest Service Agent Jobs 2022 Apply for Guest Service Agent Jobs in Lusaka. Hilton Go Zambia looking for freshers and Experienced Job seekers. Check Available Hilton Guest Service Agent jobs in Zambia 2022. 

Are you looking for Guest Service Agent Jobs in Zambia this year? We have exciting news for you.  Hilton Zambia is currently hiring for Guest Service Agent Jobs in Zambia. In this article, you can check the latest Go Zambia Jobs in Hilton Organization. As per the official website of Hilton Guest Service Agent Jobs is available now. You can find out on this page all Check Available Hilton jobs in Zambia 2022 for the Guest Service Agent position. Read this article carefully till the end to know this great Zambia Jobs Opportunity in Hilton Organization.

Hilton Zambia Jobs 2022 Apply for Guest Service Agent Jobs in Lusaka

Hilton Zambia Job Opportunity 2022:- Don’t miss this incredible job offer announced at the Hilton Zambia Careers portalHilton Zambia’s latest Job vacancies are being announced for the Guest Service Agent job position. Candidates who look smart, honest, young, dynamic, and experienced professionals can apply for the Hilton Zambia Guest Service Agent positions. Applicants should apply for Guest Service Agent jobs in Zambia before the last date.

Go Zambia Jobs for Guest Service Agent Position: Hilton Zambia Jobs Summary

Recruiting Organization Hilton Zambia
Name of Position Guest Service Agent 
Job Location Jobs in Lusaka
Job Types Go Zambia Jobs and Jobs in Zambia
Salary  ZMW 4110.00 Per Month
Last Date 31st July, 2022.
Official website www.hilton.com

Hilton Zambia Guest Service Agent Jobs 2022 Full Job Description

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:


  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Minimum of a diploma in Hospitality Management
  • A valid driver’s license
  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in cash handling
  • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
  • Conflict resolution experience


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

How to Apply for Hilton Guest Service Agent Jobs in Zambia?

You can follow these steps to apply for the great Zambia Jobs opportunity of Guest Service Agent Job Position.

  • You need to visit first Hilton Zambia Jobs Portal (Direct Link Given in the below hyperlink).
  • Then You should select the Guest Service Agent Job Profile to Apply.
  • Now fill in all the details in Hilton Guest Service Agent Job Application form.
  • Now drop down the page and click on the submit button.
  • Now wait for a few seconds, Your Hilton Zambia Filled Guest Service Agent application form will be on your screen.
  • Take a printout for future use.

Click Here To → Apply Online

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