Best Vacancy for CUSTOMER RELATIONSHIP EXECUTIVE 2023

Best CUSTOMER RELATIONSHIP EXECUTIVE Go Zambia Jobs co.zm Jobs 2023 Apply for CUSTOMER RELATIONSHIP EXECUTIVE Jobs in Lusaka, Lusaka Province, Zambia (On-site). Go Zambia Jobs co.zm Go Lusaka, Lusaka Province, Zambia (On-site) Jobs for freshers and Experienced Job seekers. Check Available Go Zambia Jobs co.zm jobs in Lusaka, Lusaka Province, Zambia (On-site) 2023 . 

Are you looking for Jobs in Lusaka, Lusaka Province, Zambia (On-site) this year. We have a exciting news for you.  Go Zambia Jobs co.zm is currently hiring for CUSTOMER RELATIONSHIP EXECUTIVE Jobs in Lusaka, Lusaka Province, Zambia (On-site). In this article you can check latest Go Lusaka, Lusaka Province, Zambia (On-site) Jobs in Go Zambia Jobs co.zm Organization. As per information of Go Zambia Jobs co.zm Jobs available now. You can find out on this page all Check Available Go Zambia Jobs co.zm jobs in Lusaka, Lusaka Province, Zambia (On-site) 2023 . Read this article carefully till the end to know this great Lusaka, Lusaka Province, Zambia (On-site) Jobs Opportunity in Go Zambia Jobs co.zm Organization.


Go Zambia Jobs co.zm Jobs 2023 Apply for CUSTOMER RELATIONSHIP EXECUTIVE Jobs in Lusaka, Lusaka Province, Zambia (On-site)

Go Zambia Jobs co.zm Job Opportunity 2023 :- Don’t miss this incredible job offer announced for Go Zambia Jobs co.zm Careers portalGo Zambia Jobs co.zm latest Job vacancies are being announced for CUSTOMER RELATIONSHIP EXECUTIVE job CUSTOMER RELATIONSHIP EXECUTIVE. Candidates who looking smart, honest, young, dynamic, and experienced professionals can apply for the Go Zambia Jobs co.zm CUSTOMER RELATIONSHIP EXECUTIVE CUSTOMER RELATIONSHIP EXECUTIVEs. Applicants should apply for CUSTOMER RELATIONSHIP EXECUTIVE jobs in Lusaka, Lusaka Province, Zambia (On-site) on before last date.

All the details for How to get Go Zambia Jobs co.zm Jobs for CUSTOMER RELATIONSHIP EXECUTIVE Job vacancy given in the below. The CUSTOMER RELATIONSHIP EXECUTIVE Job description Details are following.

Go Lusaka, Lusaka Province, Zambia (On-site) Jobs: Go Zambia Jobs co.zm Jobs Summary

Recruiting Organization Go Zambia Jobs co.zm
Vacancy For CUSTOMER RELATIONSHIP EXECUTIVE 
Job Location Jobs in Lusaka, Lusaka Province, Zambia (On-site)
Job Types Go Lusaka, Lusaka Province, Zambia (On-site) Jobs 
Salary   Not Disclosed
Email  https://tinyurl.com/mr4xz69w

Go Zambia Jobs co.zm Lusaka, Lusaka Province, Zambia (On-site) Jobs 2023 Full Job Description

KSM MANAGEMENT CONSULTANT, the largest HR firm in Zambia recently acquired GOZAMBIAJOBS.CO.ZM,becoming the largest recruitment platform in the country is now actively looking to recruit CUSTOMER RELATIONSHIP EXECUTIVE

DO YOU HAVE WHAT IT TAKES?

The CUSTOMER RELATIONSHIP EXECUTIVE will be responsible for being customer centric and focusing on maintaining high-quality customer service; developing strong relationships with accounts to ensure sensitivity to the customers needs, concerns, and emerging requirements. Delivery of business KPIs like financials, customer experience, revenue generation and process compliance, is critical to this role.

Duties and Responsibilities:

  • Task Complexity
  • Liaise with Key Account Managers to align on allocated accounts
  • Provide support to Key Account Managers, managing internal approvals and coordinating activities to ensure smooth onboarding of customer solutions.
  • Drive customer experience of Airtel Business corporate accounts, engagement with account leading to higher retention and no bad debts
  • Support Key Account Managers on keeping Account Development Plans updated and active for reference of other team members
  • Liaise with Networks projects coordinator for smooth delivery of technical solutions within stipulated SLAs.
  • Support Key Account Managers with identification of cross sell and upsell of solutions within Corporate Accounts.
  • Facilitate monthly service review meetings to highlight new products, SLA performance and collections
  • Liaise with Credit Controller to ensure customer accounts are up to date on payments
  • Communicate promotions and changes to customers in a timely way where necessary
  • Maintains tracker to keep track of all complaints and provide feedback to KAMs for onward communication to customers
  • Decrease customer complaints ensuring all customer requests are handled in a timely manner
  • Periodically participate in sales meetings to enable a stronger working relationship with KAMs
  • Deliver Quarterly / monthly account reconciliation
  • Resolve account disputes to customer satisfaction and provide feedback to both KAM and controller on specific account activity.
  • Facilitate in collections with collections team and ensure corporate customer accounts are maintained and not impacted by dunning/suspensions.
  • Service Environment Improvement & Recovery
  • Ensure all accounts have updated Account development plans
  • Organize and develop governance structures for all team members that represent the account
  • Develop daily dashboard for Key accounts tracking
  • Ensure customers are aware of escalation matrix and make use of it
  • Monitor customer behavior through lifecycle reporting and analysis
  • Strategizing, implementing & controlling various initiatives for customer complaint reduction & retention.
  • Root cause analysis to be done on customer complaints and highlight the same to the Functional Heads.
  • Identify customer pain points and review with Process Owners for improvement.
  • Coordinating with various departments to ensure timely resolution of complaints
  • Monitoring SLA adherence of all cross-functional departments.
  • Ensuring and driving quality of interactions from all touch points for Enterprise customers.
  • Conduct surveys to ascertain level of customer satisfaction

Education & Experience

  • An Undergraduate degree in Business Administration, Commerce, or any related field
  • 2-5 years of work experience with 1 year in Sales/ Marketing.
  • Ability to operate in a multi-cultural environment
  • Manage expectations of multiple stakeholders in Airtel Business and KAMs
  • Ensure timely and accurate data for OpCo management review and suitable actions
  • Multitasking with crunch timelines for churning out data, reporting and analysis
  • Demonstrate key competencies in
  • General Management
  • Leadership qualities
  • Global mindset
  • Revenue and profit driven
  • Enterprising and Entrepreneurial
  • Teamwork and Collaboration
  • Results oriented
  • Analytical and problem solving
  • Networking and inter-personal skills
  • Consulting, Facilitation and Selling skills
  • Data related technology awareness
  • Project and Programme Management
  • Presentation skills
  • Strong Negotiation skills and assertiveness
  • Mentoring and Coaching

How to Apply for Go Zambia Jobs co.zm Jobs in Lusaka, Lusaka Province, Zambia (On-site)?

Email here to apply : https://tinyurl.com/mr4xz69w

FAQ for Go Zambia Jobs co.zm Jobs Employment 2023

  •  Who are hiring ?

Answer:- Go Zambia Jobs co.zm Hiring.

  • Which Job Profile Go Zambia Jobs co.zm Needed?

Answer:- Go Zambia Jobs co.zm job opportunity for CUSTOMER RELATIONSHIP EXECUTIVE job CUSTOMER RELATIONSHIP EXECUTIVE.

  • Which is the official Go Zambia Jobs co.zm Careers Portal?

Answer:  https://tinyurl.com/mr4xz69w  is official Go Zambia Jobs co.zm Recruitment contact.

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